Etiquette and business ethics
Why do we need etiquette?
The rules of good behavior or etiquette (fr. good tone) are needed today more than ever before, because we witness them both in public places and in everyday communication, especially on the Internet, i.e. primarily on social networks, that many considerations that were once taken for granted have been abandoned and that people do not take into account the way they express themselves and behave in relation to their interlocutors. Earlier, much more importance was attached to behavior and behavior in society, in the working environment, on the street and in other public places. Although there were no written rules, tradition prescribed certain norms that were applied and respected, which facilitated communication, made interpersonal relations more cultural, and made agreements easier. This system of behavior creates a pleasant and cultural atmosphere, in which interlocutors are heard and understood, agreements are reached more easily, opinions and wishes of others are respected.
That is why we believe that it is the right moment to return etiquette to our everyday life and to our workplaces. Also, today's social relations are much more complex than just thirty years ago, and it is necessary to take care of many more things than before, so a manual like this, which covers the basics of etiquette and business communication, will be of great use to us. On the one hand, life has been made easier by the progress of science and technology, but at the same time interpersonal relationships have become significantly more complicated and complex. Human society is constantly developing, so it is logical that the norms of behavior must also be subject to change. That's why etiquette is not a norm, a set of rules that should be blindly followed, but a reminder of how our way of dealing can make our contacts with other people better, of higher quality, so that all parties in the conversation feel equally comfortable and take away from each meeting and from each communication only the best impressions. Also, this does not mean that we should pretend or feign mood and kindness when we don't feel like it, that is, to camouflage our personal emotions, but to find a way not to burden the other person with our behavior.
Etiquette or good behavior is an indicator of a person's culture, upbringing and maturity. Respecting the basic norms of good behavior towards other people is part of civilizational progress and defines us as reasonable and conscious beings who consistently manage our actions, speech, behavior as a whole. A person who has manners leaves the impression that he is self-aware and self-confident, which on the other hand contributes to the strengthening of self-confidence and allows us to express our maximum in communication, but also to provoke the same response from interlocutors, business associates and all other people we come to contact. In this way, harmonious relationships develop, contribute to better understanding, avoid potential conflicts, that is, differences in opinions are respected and through cooperation and agreement, the best solutions are reached. That is why it is important to adopt the rules of etiquette, especially nowadays when they seem to be almost abandoned, and only a few individuals respect the long-established codes of conduct, while the majority consider them outdated.